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    Disebabkan koronavirus (COVID-19), kami kini menerima banyak permohonan dan bekerja dengan sedikit kakitangan. Jika anda ada tempahan yang akan berlangsung lebih daripada 72 jam lagi, sila hubungi kami lebih hampir dengan tarikh daftar masuk anda supaya kami boleh menyokong mereka yang memerlukan bantuan segera. Untuk menukar atau membatalkan tempahan, pergi ke halaman perjalanan atau papan pemuka hos anda.

    Apakah polisi pembatalan Pengalaman Airbnb?

    Standard cancellation policy

    For a full refund, cancel at least 7 days before the experience is scheduled to start or within 24 hours of purchase.

    Cancellation policy for Airbnb Adventures

    Adventures take place over multiple days and include overnight stays. For these adventures, you can receive a full refund if you cancel at least 30 days before the adventure is scheduled to start, or within 24 hours of purchase.

    Rescheduling

    You can reschedule the date or time of your experience (or add or remove guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start. 

    If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.

    Cancellations related to identification

    Some experiences require the primary booker to provide ID before attending. If you don’t complete this process within 3 days of purchase, the entire reservation will be canceled and fully refunded.

    Cancellations due to weather

    If weather creates a safety concern, either before or during the experience, the host may cancel the experience. If this happens, you will be fully refunded.

    Cancellations due to an emergency

    Refer to the extenuating circumstances policy if you need to cancel due to an emergency. We may ask you to provide documentation.

    Cancellation policy for hosts

    If you’re a host, refer to the experience host cancellation policy.

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