We are glad that Victoria and her partner found the house to be beautiful, well equipped and very clean. Unfortunately, her extream sensitivity to a roaming rooster caused her discomfort and they decided to leave a week early. After speaking with air B&B i was informed that we did not need to issue a refund since the issue Victoria was having was of no fault of ours. Dispite that, and in good faith, we did issue a 50% refund for the remaining days, at a loss to us since several other groups were interested in renting for that week , but had already found other accomiddations. The cleaning fee that Victoria mentioned was not refunded because the fee is a standard fee to have the house cleaned befor and after the stay. That fee is the same regardless of the length of stay. Victoria is correct that the call of a Howler can be heard from a distance, however her discription of the actual distance of the howlers is quite incorrect. We frequently see the howlers passing trough the trees near our house, as well as sloths, toucans, humming birds etc. the house is in a small neighborhood, in the jungle, across the road from the beach. Victoria also mentions that we claim in the listing that the neighbors are 2 min. away. This is also inaccurate. The listing clearly states that the neighbors are close by and that the property manager lives next door. We say that there is a neighbor who a has local restaurant that is 2 min walking away. We find the proximity of our neighbors to be an advantage. The home is in a neighborhood which offers security and safety as opposed to being off and secluded. It also provides a close proximity to restaurants. A grocery store and the beach. There is also a bus stop on the main road at the exit of our short lane.
I was at the house with my family the week befor Victoria arrived. We did hear a rooster but it certainly was not loud enough to keep us awake or wake us. After speaking with past guests and the people in the neighborhood, it seems unfortunate but clear that Victoria has an over sensitivity to sound. We are happy that Victoria and her partner were able to quickly find another air b&b more suitable for her needs. Our nieghbor, who lives next door, called them a taxi and made sure that the price was correct to get them to their next point of stay. Victoria herself expressed her appreciation for this assistance in a private email to me.
There are many sounds near the house, the jungle is alive and the ocean can be heard. There are neighbors there to help in a time of need. We love our home and all of our guests up to this point have as well. We will continue to provide a beautiful, well equipped, clean and safe place for our guests to stay.