You booked the room for your parents, but your brother stayed with them during the first 5 days without paying extra. If you book a room, only two people are limited, but your whole family was there most of the time. When we told you about the policy and rule that only two people can stay, since other guests are deprived of using the amenities, you never understood. Then we had to talk to them directly when your other brother was here. He told us that he also was staying in an airbnb but they allow other people. They may not have that rule or policy. If he feels comfortable with that airbnb then he could have booked there for your parent's stay. May be it was more expensive where can you get a room for $19 per night with all amenities and utilities included? Your brother's girl friend was talking to us very rudely (when we asked her to leave immediately), and also she unplugged the power cords in the living room to charge her phone that interrupted internet and wifi. We were very supportive and co operative with you and your family, but we kept telling your parents and informing you that more than two people can not stay there during the daytime also. Your mother was cooking for the whole family and they were eating in our place which is not allowed in airbnb. May be you should have asked us about it before booking then there should not be any misunderstanding between us. When we changed your parents from the third floor to second floor for their convenience we thought. When you could not alter the reservation we asked them to return to the same room, but they refused to go. The room with a king size bed is priced lower because its on the third floor and there is an additional bed out side the room. That is mainly made because you asked for your brother, but when they came, you didn't want to book for him. We had to add a bed inside the room without extra pay. The room on the second floor is priced higher even though it has a queen size bed because of conveniences such as bathroom is closer and only one floor down to other common areas etc. So, we couldn't give any discount on that, but your brother stayed there for 5 days without charge. We don't have a camera next to bathroom we do have one on the second floor which we disclosed with you. The bathroom door broke and we called a locksmith to come and repair the door immediately, in the mean time we informed all the guests to not to lock the door inside, because they won't be able to open it. This happens everywhere. This is the first time we had complaints about mouse, because your parents keeps the door opened all the time, so the mouse would have come from outside. They keep the back and the front door opened also may be they take food to the bedroom. We inform all guests to eat only in the dining room no food is taken to the bedroom. Only you complained about the mouse and at the same time no other guests or we never seen a mouse inside the house, but we took action immediately to irradicate if there is any. Regarding cleaning, for long term guests we won't come and clean everyday, since we don't live there and we don't collect any extra cleaning fee. We came to clean whenever new guests arrived (between 2:30 and 4:30 p.m) and make their bed. Most of the time when we come there to clean, your parents were not there. We brought the cleaning professional every other week to do the detail cleaning. No other guests during that time complained about cleanliness. Anyways, thank you for all your sweet comments about us, because it won't affect us in any ways but it will reflect your mentality.Those who read all the reviews will understand that your comments about us are not true, since we had other guests staying in the house and none of their reviews are like this. They were all following all rules and didn't violate any of the rules. When you violate the rule and when we checked you about it you think we're rude. This shows your mentality and your childish attitude. If your parents didn't want to stay there they could have told us and vacated earlier. When they left, we were not informed. Wish you all the best.
Angela & Billy