As stated in the description of the ad, Remi uses a concierge service to help manage the rental of his apartment when he is abroad, and it was the case when you come. We are therefore sorry that you have not been fully satisfied with your stay.
I would like to come back with you on the various points mentioned in your comment.
We did have technical problems with the management of your arrival and the transmission of information, and we are sorry for that. I assure you of the importance of ours to propose a arrival and a departure as fluid as possible to our guests. The purpose of the key release in autonomy is precisely to allow more flexibility of departure and arrival.
I also sent your remarks about cleanliness to our cleaning team so that this situation does not happen again. It is very important for us to offer a perfectly clean accommodation to our guests, and your return will certainly help us improve the quality of service we owe you.
Finally, we are sorry for the high temperatures that you had to face during your stay. Paris was in hot weather time, and these high temperatures were unusual.
Hoping to welcome you again,