I am truly speechless. After hosting you I decided to just forget about it and not to write you a mean review as I am simply not a mean person but I also can't stay silent in regards to those lies and your hostile attitude. It is just too much and someone should maybe highlight that.
The fact that you booked other room for your trip is true and it is completely my fault, this situation should not happen and I take a full responsibility for that, which I did.
BUT LET'S MAKE THINGS CLEAR HERE.
I did inform you about my mistake, not two days but a week before. I did send you a message explaining the situation on Tuesday morning when your check-in was next week on Monday afternoon. As far as I can count that is definitely not two days.
In this message which I would be happy to provide here, I truly apologised you for the mistake, TWICE, presented a matter fully and suggested the other room in return together with refunding a price difference. I did also asked you if you need anything at all and what are your thoughts about this.
Your response to that was as below:
" Thank you so much for the update. I truly appreciate it. I'm grateful you will have a room available as well. Thank you. See you on Monday."
So being a person with a clear state of mind and ability to read,
I understood that is not an issue at all and you are happy with a solution I offered as you did not have any objectives or requests after that.
You complaining about communication with me.
So am not sure if you are aware but there is a record of me responding always within 5 minutes on every of your message which can be easily proved with Airbnb record.
From the other hand when I did send you a message what time are you gonna arrive to the flat to check in the day before that, you didn't even bother to respond.
If you had a proper read there is a check in time slot on the profile that
says 2PM-9PM. All of the sudden you are sending me a message on the day at
12 that you would like to arrive within next 15-30 min, putting me in an uncomfortable position, not even mentioning that it is your responsibility to let me know about your arrival time before so I have time to organise it. It is so unprofessional but also rude not to inform your host about the arrival time and assuming that I just sit all day in the house waiting to open the door.
So based on whats written on airbnb profile the check in should not even happen until 2PM , I decided to forget about your lack of communication and rude decision to
inform me about your arrival in few minutes, I still did everything I could and let you
check in at 12.45 on that day, so only 45 minutes after your message and more than
an hour before the actual check in. Why? Cause I am simply a nice person and tried to make things easy for you. Not sure how this is bad communication or being unwelcoming.
The moment you arrived you had a problem to enter the door as I was opening it for you from upstairs so I went downstairs to open the main door as I could see on the camera you are having difficulties to enter the building. I came downstaris, took you to the lift, even wanted to help you with your suitcase and asked you how are you doing, how was your journey, with a smile on my face. You did not even introduce yourself, you didnt even look at me and we had a pleasant lift ride in silence as you didnt bother to say anything except of "Fine".
I dont think there is a host, or forget that any HUMAN in this world that would ever like this kind of treatment as you did truly show no respect towards me, been so extremely rude that I cant think of a day someone was so cold and act so awful towards me.
The moment we went into the house you started to yell at me that the room is different and why are you have to stay in this room not someone else, that you are entitled to a discount. Why did you then respond with the message as I presented above? You could have write all those things in the message, cancel the reservation, express your feelings about it, make a demand. You could have said something. But you did no such a thing. You were nice and friendly and happy about the solution and then decide to yell at me like I am your enemy, literally attacking me with words, just after entering the house.
Even tho I was trying to change your attitude with my smile, I have showed you around house and said " Please Victoria feel like home, use anything you want".
So I dont understand how you could feel you cant use anything in the flat at all if I said those words to you after you had a go at me despite your previous message that was saying something completely different. This is just a not a fair behaviour.
I am not even gonna respond on the ridiculous highlight about my shoes,
but I will highlight the fact that you didn't even bother to lock the house door
and left the house with the door wide open for God knows how many hours. In your private comment to me you wrote that I should let you know that the door doesn't lock itself. Well, I am not sure what is even the case here as it is your responsibility to lock the house when you leave it. It is rather a natural thing and I would not suppose that is a thing that needs explanation.
My kind advice is to maybe take a hotel next time and the reception desk is 24/7
and I guess you can leave the door open.
You keep saying how unwelcoming you felt in my house but you did felt entitled to remove a 2 meters tall huge mirror from my hall that is for a common use without asking and moving it to your room. You did not rent the full flat so it would be actually nice to consider other people. How is that a decent behaviour?
I woke up in the morning and mirror of a bear size is missing, what pleasant surprise.
So you must felt pretty good if you decide to move the furniture around the house.
When I knock to your room and ask about what happened you said you took it
cause you dont want to be in the bathroom for one hour while applying your make up despite a pitch black darkness in the room at that time. It must be quite difficult to apply make up when is so dark in the room that you cant see anything. Also I
see no reason why wouldnt you just discuss it with me or simply ask me if there is a small mirror that you could use, as clearly a huge common mirror in the house and a large mirror in the bathroom wasnt enough for you. Also in that situation I responded to your "issue" immediately and brought you a small makeup mirror, just to satisfy your needs. Again, I fighted your rude behaviour with kindness and didnt hear
either thank you or sorry, but you didn't lock the door in front of my face. That was nice.
I dont think you felt so unwelcome after all considering all the facts as well as the fact of bringing your male friend to the house or playing loud music, which I also did not say anything about cause I dont have a problem with that. I want my guests to feel free to have a friend over, play music or use anything that house has to offer. So truly I cant go around my head how you can say you felt unwelcome if the truth is you are the only person that made it this way. I was trying my best to be nice although it was really hard cause you made it damn difficult. You have not even responded a simple hello to me during the full week and everytime you saw me, you would not even look at me, which happened perhaps 2 or 3 times during the whole stay as I was trying to get out of your way as much as I possibly could.
I became a ghost in my own house for a week cause I just did not want to deal with your attitude. That is not how it suppose to be.
And honestly, I really do not need hostile letters you kindly provided as a private comment to me. I let myself paste the best bits here:
"As far as your attitude, you need to get that shit checked. You’re running a business. "
"No honey, this is adult life and we were having a conversation. You were just dealing with someone who was really pissed off, and you didn’t know how to handle it. Get your shit together."
Well, the thing is Victoria, I am not running a business. I simply like airbnb cause
I LIKE PEOPLE. I like to be friendly with them, have a chat, get to know them,
maybe learn something new. With every of my previous guests I would have a conversation, give them some advices, just be a human being. And as much as I was trying this approach with you it was a mission impossible. My previous guest Chris lost the house key. And I could yell at him, made him pay for that or just be a mean but why? Those things happen and this does not make him less of a great guy. And not that I didnt apologise you already 10 times for getting a smaller room rather than the one you booked, but I did provide a solution for that, apologies truly and you agreed on it from the beginning. So the fact you made a week of my life really unpleasant was simply cause you wanted to. And this says a enough.
I think there is not much here to say anymore as I rather respond to your attitude and mean private messages with kindness. That's the only right way to do that :)
Let's stop it here and I hope you will be more satisfied with your future Airbnb hosts :)
Peace and love, HONEY :)