This person is sick. He really needs help.
When he arrived, he didn't follow my check-in directions and tried to get the security guard to let him in. I re-sent the check-in info to him after he contacted me, and he complained that somehow it was lost in his email, and then accused “me” of the mistake.
After he got into the unit, he texted me to complain that there are no baseboards. (Most of the units here do not have baseboards; it's the way they were designed)
Then he said that the photos that I have in the ad do not match the actual condo. (The photos are "actual" pictures of the unit)
Then he said the place "wreaked" of curry. I contacted my cleaning company to address the problem. They offered to come "immediately" to deodorize the unit if it indeed smelled bad. Rodney declined the offer, then changed his story and said the odor was cat urine, old cigarette smoke "and" curry or some other disgusting cooking product. (The story got worse every time we spoke. He even said the carpet was ripped… it is not. And, pets are not allowed.)
While Rodney and his wife were out to dinner, my cleaning person went in to inspect the condo. It was reported to me that there was a "very faint" cooking odor that could be taken care of without too much trouble.
When Rodney came back from dinner, he called to say that he wanted to leave, he wanted all of his money back, and he was going to write a "scathing" review online.
Each time we spoke, his story got even more embellished. He even told me that he spoke to our cleaning lady, and that she agreed with him. Our cleaning person "on call" that night was a man! (Another lie) And, he didn't agree with him!
I originally was going to refund all of their money if they left immediately, but they wanted to think about it over dinner I guess. The fact that their decision took over three hours, and then threatening me, was the final straw.
After realizing that these were just two miserable people, I told Rodney that I would abide by the Airbnb refund policy, then ended our conversation.
I had to block them to stop the nasty text messages and threats. They are both crazy!