Sorry that you had such a bad experience. We are always starving to keep up with the house, but sometimes we can’t control everything. All our guests so far loved our house and had only good things to say. I wish you should have told me about those problems while you stayed in the house, and not made it public in the review, after you were charged for the damages. We are not always personally cleaning the house, but using a cleaning service. And because we are living far away from the house, we cannot check always after the cleaning is done. As far as the dispute we had about the flood, although you are denying the use of wipes, the fact is that when we open the water after your stay, the basement was flooded and wipes were floating all over the basement floor. When the plumber came, and open the clog, he found out that the clog was caused by wipes thrown into the toilet. As I told you before, I found upstairs a container of our wipes, that you or your guests brought up from the kitchen, and we also found in the bedrooms dry used wipes. So the conclusion on top of the pictures that don’t lie, was that the wipes caused the flood. And as you know Airbnb agreed with us, came to a conclusion that our request was justified, and reimbursed us for the emergency plumbing service expenses.