Dear Joan, Thank you for staying in our apartments, your opinion is always very important to us as it helps us improve day by day. I´m deeply sorry that you had problems at the time of your arrival, our team is always ready and willing to welcome you, as we have a 24-hour service available for our guests. Be sure that your comments will be taken very much into account.
Regarding the hot water, I apologize for the inconvenience this have caused you. I completely understand. That's why we made arrangements so that your stay is not affected and you can use an alternative and shower use, which we put at your disposal.
Thank you again for your time in writing your review, I wish you a happy day and we hope to see you again on your next trip to Barcelona. You and your family are always welcome! Best Regards.