Firstly, we need to point out that the "guest" posting this review booked the property on behalf of others visitors, so did not actually stay in the house. We have a good record of presenting an attractive, comfortable property for our guests, as can be seen in previous reviews. In regards to this stay, a few facts need to be brought to the attention of those reading this review. The period of their stay was not as cold as they make it out to be. The guests were primarily from a warm climate so perhaps they are more sensitive to the cold, which is why we delivered extra heaters the day after they arrived. The "guest" mentioned we were slow to respond. We would think that delivering the extra heaters within 24 hours is not slow....There were heaters in every bedroom, the hallway and living (Website hidden by Airbnb) heaters were used by other guests in the middle of winter when the central heating required attention and kept the house warm, no complaints.
We welcome constructive feedback, however unfortunately we were unable to satisfy these guests despite visiting the property twice during their stay to check on and address the heating issue. We didn't find the house to be at all cold. We would also like to point out that the "guest" was not particularly pleasant in her telephone calls to us, which was unnecessary.