Hello Charmaine, thank you for your feedback. Sorry for the difficulties in checking-in you :( I always make my best to receive guests in the best conditions as proved by my more than 80% five star review on the check-in aspect. Unfortunately, you arrived in Milan in a very busy period when the city prepare itself for the fashion week and this had an impact on the whole city logistic and organization. As far as communication is concerned, I make my best to be available for my guests, but please understand that I may not answer late at night. In the end, for the sake of truth, I would like to add that it is clearly shown in my listing that I entrust my place to an agency when out of town. Hopefully you had a nice stay and everything worked out. I am glad for that. That you again and please come back soon. I will ensure you have the best Airbnb experience ever.