I, Diana live in the house with my parents and I was always available to talk with guests, but they didn't want to talk to me at all and ask what the need or let me know if something is wrong. I'm not teenager, I'm 25 years old and I know how to speak english very well, while my parents not so much, so I don't see why that matters.
Before they arrived they knew that the aircondition is 6 euros per day, because they asked me via messages and I told them that. I also told them that the aircondition is in the hallway and it is strog enough to cover the whole apartment, but they wanted the temperature to be 16° C, and outside the temperature was 38° C and off course it's impossible to reach that temperature.
The stone oven is located behind the house and it was available every day if they wanted to barbecue, but they didn't ask me any day.
It is true that we don't have toaster, I thank them for letting me know that, but also they could have asked me and I would bring them the toaster.
As for the location of the apartment, the adress is listed on the page and everybody can look on the Internet where the house is, before they make the reservation.
As for the mattresses, they are new and I can't know who has a problem with their back and which mattress is good for them.
So about guests, I think we welcommed them polietly, considering that they came at 2 am, we also left them some food and drinks in the fridge.
They were quiet, but they left the apartment in very bad condition and they were very dirty.