Dear Sandy I remind you that there was no negotiation, there was a strong: "yes, of course, welcome", I never asked you to thank me, on the contrary, I apologized for not being able to give you a faster wifi although I tried hard, which I did was tell you that I looked for 3 companies to give me a new and better service (because unfortunately and untimely just the day before your arrival we lost the service for unexpected situations), but if I mentioned it was because of your insistent and daily claims, and I didn't want you to think that I don't care, in each of your requirements I was there all the time, I was there when you asked me, to provide the best possible service and I did it because I like it! As soon as you arrived I offered to use all the house, kitchen, etc, for free, and not only the room for which you reserved. Anyway, thanks for choosing our accommodation and I hope all your trips are great! a hug... It's funny, just the day you left, we managed to install the internet, now we have consistent 6 megabytes instead 4megabytes you had! I hope you come back and enjoy it!