Why don't you tell the truth? Your review doesn't describe the real events.
My check in was proper and impeccable and you didn't respect the agreements.
You said you would arrive at home between the 8 pm and 10 pm and I accepted but finally you came at 3 am (!!!) even if you were already in Sicily from the 4 pm, as you said me.
Your travelling partner landed in Palermo at 9 pm, as you said me, and I would have give to him the keys, as we agreed.
There are many Airbnb and phone cell messages that prove these facts.
My apartment doesn't have self check in and the keys has to be hand over personally. My advertisement reports these rules and you knew it.
From the 8 pm I asked you to come home, as we agreed, so I could have hand over the keys but you REFUSED to do it and I had to wait for you until 3 am.
When I host people I have to report their informations to the Police. So I asked you to take pictures of your ID, which is a way to simplify the procedures instead of filling out a format, and you agreed and you gave me your ID to take photos. So I don't understand which is the problem.
I have the aircondition in the living room and fans in the bedrooms as my advertisement reports it, so you knew it.
Sorry, my behaviour was proper and welcoming but I can't say the same of you.