First of all, the Guest who came from Bangalore does not know the concept of Homestay. I have communicated with him after his booking, and the guest told me that he is coming with his wife & family to attend a marriage function in Kochi and need only bed and bath to refresh one night stay. His early checked in at 9:00 am disturbed our other routine activities. Also, we noticed that he came alone as bachelor and with other unknown person which he said as his uncle who was a high diabetic patient…..which he kept hidden until his check-in time.
There were many Restaurants on the way to my apartment, and we cannot understand his low rated point that they were keeping themselves hungry which as a host we are not responsible. As always, our Kitchen is full set for light cooking only, and an Induction Cooker is available with proper compatible utensils and also there are other un-compatible utensils which is used for heavy cooking in Electrical cooking range which will be given only for long stay Guests. The problem that Guest do not know how to use the Induction Cooker and he want the Host my wife to stay with him in the Kitchen and cook for them.
At 11:00 am the Guest went out and in the evening we saw the AC, water Geyser and the Fans were all ON the whole day until his return back home midnight 1:30 am. Normally, Bangalore people are very kind, gentle, loving and cooperative….this was our first experience handling such a person. We as a host will not recommend this Guest to any home stays in Kochi…..Also, we have informed to our Kochi Home Stay Association members to beware of this bad negative attitude Guest.
Regarding the power outage in Kochi, Kerala, is normal and for all Guests kind information the power outages, natural calamities or any disasters it never comes as an advance announcement notice. It happens sometimes and I assume my Guests who knows well the Homestay concept ready to accept the situation….this is the actual concept of Homestay. The power outages/shut down/any natural calamities is not responsibility of the Host, the concept of the Home stay that Guest must understand the culture and living style of Kochi people and must adjust to stay with living style of Kochi people or nature, environment, and homely ambience. If the Host can live in this environment, our Guests also have to adjust to stay in this culture and environment this is the concept of Home stay. The Homestay are entirely different than the Star Hotels to provide the 24Hrs uninterrupted power supply.
Fyi: The power outage on May 19, 2018 was effected the whole area in Kochi, as there are more than 500K families living around and we all have adjusted the situation even it is a bad weather or bad climatic situation.
We conclude, that we give the complete freedom to Guest to choose where to stay and how to live……we live in true world and do not hold / fooling Guest to make money…….Kochi people are very nice and polite, our ancestors and family are well known in the community.
As informed to Airbnb, we would like to return back the full refund Rs.1700/- to Guest, and please do not entertain such guests in your platform.