Hi everyone. Tamera's review is based on being upset that we had to go through air bnb resolutions to get items replaced in our home/air cleaned from her stay. Unfortunately upon arriving to clean, we found our comforter soaked in urine in the corner of the bedroom, cigarette ashes and cigarettes in the trash, and an empty of Fabuloso cleaner in the trash that had been emptied on all our furniture to try and get rid of the smoke smell. We had to immediately replace our comforter before the next guests arrived and buy an entire house air filter unit to run for the next 24 hours to clean the air of the smoke smell. In addition, the asking Tamera about if she had another guest was because she had stated that only she was staying with us, and we needed to correct the number of people staying on the reservation if it was more than just herself (and make sure there were enough towels, blankets, etc left out) - and indeed, she did have additional people stay.
And, just to note, the cleanliness review & feedback she left for us was because we "did not have a tv." Not because the home was dirty.
We were extremely saddened to see the condition that she left our home, and we do our best to be kind and helpful hosts. We are Superhosts on Air Bnb after only having our sweet cottage on the market for a short time, and all other reviews have been wonderful and reflective of that if you'd like to continue reading those.
We absolutely love hosting and allowing guests to experience our sweet cottage in the heart of Nashville, and we love providing them with a long extensive list of our favorite food and fun spots in the city!
Tamera- we ask that you please remember that all of the air bnb homes are people's real homes. That this is their sweet home that they love renting out to others to enjoy. Please stay at a hotel next time, or be more mindful at your next air bnb that the condition you leave it in is something that has to be flipped for the next guests staying, and sometimes flipped in just 5 hours or less.
We wish you the very best.
Jourdan & Ryan