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Living area with fully equiped kitchen and dining area
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Western Lodge Cottage

Profil Pengguna Sonia
Sonia

Western Lodge Cottage

2 tetamu
1 bilik tidur
1 katil
1 tempat mandi
2 tetamu
1 bilik tidur
1 katil
1 tempat mandi
Daftar masuk sendiri
Daftar masuk sendiri dengan kotak kunci.
Bersih bersinar
4 orang tetamu baru-baru ini mengatakan bahawa kediaman ini sangat bersih.

Western Lodge Cottages. A quaint Victorian Cottage with many of its original features. The property is within walking distance to the City Centre. It comprises of a small front garden, off street parking, bathroom, kitchen, lounge/dining room,

Kemudahan

Tempat letak kereta percuma di premis
Wifi
Dapur
Ruang kerja mesra komputer riba

Aturan tempat tidur

Bilik tidur 1
1 katil double

Peraturan Penginapan

Tidak sesuai untuk haiwan kesayangan
Dilarang merokok, mengadakan parti, atau acara
Daftar keluar sebelum 12:00
Daftar masuk sendiri dengan kotak kunci

Ketersediaan

25 Ulasan

Ketepatan
Komunikasi
Kebersihan
Lokasi
Daftar masuk
Nilai
Profil Pengguna Simon
Simon
Oktober 2018
We had a lovely few days stay in this charming cottage whilst visiting our daughter at Durham University. The owner kindly picked us up from the train station and left us a generous breakfast in the fridge which was greatly appreciated. The cottage has been newly decorated and u…
Profil Pengguna Howard
Howard
Oktober 2018
Very disappointing and a very similar experience to John (September 2018 review). This isn't a cottage as described, but two ground floor rooms, scant on original features, connected by a lobby at the front door. Multiple air freshener plug-ins and diffuser sticks fail to disgui…
Profil Pengguna Sonia
Maklum balas daripada Sonia:
We would like to thank you for taking the time to write such a detailed review. We are disappointed with your comments and find it a shame that you have nothing positive to say about your stay, especially since we have only had 2 negative reviews since we listed the property over 3 years ago, as you can see from our reviews, previous guests have enjoyed the cottage and even recommended it to others. Western Lodge Cottage, is indeed a cottage, as described on the website and as indicted in the address, despite your doubts, it has been so since the Victorian era and is located in the Whitesmocks area. The bathroom and kitchen size, unfortunately I cannot change, the cottage being a listed building but I do believe for the short periods which we rent out the property, that the size is adequate, incidentally as other guests have stated. As for the décor, we feel it has a “cosy feel” as described by many guests before you, we, or course, cannot cater for all tastes. As for it being a commercial property, all houses and accommodation on the air bnb website are listed to gain rental income, we are no different. We employ an agent when we are out of town and are unable to overlook check-in/out and cleaning. These charges are not added to the final bill although we are charged for these services. We try to look after our guests as much as possible, adding breakfast supplies, tea/coffee etc. fresh flowers and on occasions, even collecting/dropping off guests from the station, all at our expense. As your reservation was last minute and we had another guest booked after you, we offered an earlier check-out if that was convenient to you, you accepted but in your review you seemed uphappy with this option. The final decision was yours. We left you a good review even though the bins were not emptied, dirty dishes were left for us to clean up and food left in the oven. I personally checked the state of the cottage before you checked-in and found it clean, however, I have taken your comment onboard and will be pursuing the matter with the cleaners in order to make sure a specific deep clean is organized a soon as possible. In regards to the price, the cottage is in an ideal location, (walking distance to the centre of Durham, the train/bus station and off-street parking etc) but located in a calm environment, we believe the price reflects this and have not had a review before you stating otherwise. Once again, I am sorry that you found the cottage not up to your expectations and hope that you will enjoy other cheaper options in the future. Best wishes
Oktober 2018
Profil Pengguna John
John
September 2018
My own experience of the second AirBnB stay this week : I anticipated that, at £115/night ( incl. £40 service+cleaning ), I’d stay in more of an Audi in Whitesmocks but was disappointed to find that it was more of a second hand Skoda in Framwellgate Moor. The bathroom shower’s …
Profil Pengguna Sonia
Maklum balas daripada Sonia:
We would like to thank you for taking the time to write such a detailed review. We are disappointed with your comments and find it a shame that you have nothing positive to say about your stay, especially since we have only had 2 negative reviews since we listed the property over 3 years ago, as you can see from our reviews, previous guests have enjoyed the cottage and even recommended it to others. Western Lodge Cottage, is indeed a cottage, as described on the website and as indicted in the address, despite your doubts, it has been so since the Victorian era and is located in the Whitesmocks area. The bathroom and kitchen size, unfortunately I cannot change, the cottage being a listed building but I do believe for the short periods which we rent out the property, that the size is adequate, incidentally as other guests have stated. As for the décor, we feel it has a “cosy feel” as described by many guests before you, we, or course, cannot cater for all tastes. As for it being a commercial property, all houses and accommodation on the air bnb website are listed to gain rental income, we are no different. We employ an agent when we are out of town and are unable to overlook check-in/out and cleaning. These charges are not added to the final bill although we are charged for these services. We try to look after our guests as much as possible, adding breakfast supplies, tea/coffee etc. fresh flowers and on occasions, even collecting/dropping off guests from the station, all at our expense. As your reservation was last minute and we had another guest booked after you, we offered an earlier check-out if that was convenient to you, you accepted but in your review you seemed uphappy with this option. The final decision was yours. We left you a good review even though the bins were not emptied, dirty dishes were left for us to clean up and food left in the oven. I personally checked the state of the cottage before you checked-in and found it clean, however, I have taken your comment onboard and will be pursuing the matter with the cleaners in order to make sure a specific deep clean is organized a soon as possible. In regards to the price, the cottage is in an ideal location, (walking distance to the centre of Durham, the train/bus station and off-street parking etc) but located in a calm environment, we believe the price reflects this and have not had a review before you stating otherwise. Once again, I am sorry that you found the cottage not up to your expectations and hope that you will enjoy other cheaper options in the future. Best wishes
September 2018
Profil Pengguna Helen
Helen
Jun 2018
A great property just a short distance out of the city centre. Very quiet, with off street parking. Excellent communication with Claire to arrange check-in and we were made to feel very welcome on arrival. Some basics had been left in the fridge for breakfast which was very much …
Profil Pengguna Peter
Peter
Jun 2018
Sonia's flat is well located and offers parking, a bonus in Durham. It had everything we needed and we enjoyed our stay.
Profil Pengguna Yixiao
Yixiao
Mac 2018
A great place for couples. A little bit far away from bus station. Sonia nicely left food for breakfast.
Profil Pengguna Sylvia
Sylvia
Ogos 2017
Our family of two adults plus a baby stayed at this cosy cottage for two nights. The house was lovely, clean and well-equipped.

Dihoskan oleh Sonia

England, United KingdomTelah sertai dalam tahun November 2015
Profil Pengguna Sonia
62 Ulasan
Disahkan
Kadar jawapan: 100%
Masa menjawab: dalam masa beberapa jam
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